Sending calls to us
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Greeting callers
Define how you would like your calls to be answered, for example:
Handling your calls
Identify your most common call types during onboarding with your Solutions Architect to create tailored call flows for your AI Agent - like table bookings for a restaurant. Each flow includes tasks such as:
- Lead Qualification
- Appointment Scheduling
- Call Routing
- FAQ Handling
- Data Collection
Answering queries
Populate your KnowledgeBase with key information (web pages, FAQs etc.) for your AI Agent to reference on calls, allowing us to answer as confidently as you do.
People backup always available
On the rare occasion your AI Agent is unable to answer a query, or senses caller frustration, calls escalate seamlessly to either a Moneypenny Receptionist, available 24/7, or your own team.
Post-call reporting
Receive call transcripts by email, text, or both in real time. Calls are also stored in your caller analytics, allowing you to work with your Solutions Architect on optimising AI Agent performance.